Shipping & Delivery Policy

Free UK delivery

We offer free standard UK delivery on all orders placed through our website unless stated otherwise at checkout.

Buy 2 and Buy 3 bundle offers also qualify for free shipping as displayed on the product page.

Processing times

Orders are processed Monday to Friday (excluding UK public holidays), usually within 1–3 business days.

You will receive an email confirmation when your order is placed and a shipping notification with tracking when it leaves our fulfilment centre.

UK delivery

Standard UK delivery typically takes 3–7 business days after dispatch. Remote areas of Scotland, Northern Ireland, and UK islands may take longer.

We use reputable UK couriers including Royal Mail and major parcel carriers.

International delivery

International shipping may be available to selected countries. Delivery times and customs charges vary by destination.

Import duties, taxes, and fees charged by your country are the responsibility of the recipient unless we state otherwise.

Dispatch address

Our registered customer services and correspondence address is Unit 742, Westfield London Shopping Centre, Ariel Way, Shepherd's Bush, London W12 7GF, United Kingdom. Fulfilment may be handled from our UK warehouse partners.

Lost or delayed parcels

If tracking shows no movement for 7 business days after dispatch, contact us and we will investigate with the carrier.

If a parcel is confirmed lost, we will replace the item or issue a full refund.

Contact

For questions about these terms, contact us at support@elitehubuk.com, call +44 (0)20 3936 0820, or write to: Unit 742, Westfield London Shopping Centre, Ariel Way, Shepherd's Bush, London W12 7GF, United Kingdom.